Return & Refund Policy

Last updated: 7.23.25

At RECORD COFFEE, we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and how we handle returns and refunds.

Returns

• Eligibility: Returns are accepted only on eligible merchandise items (non-coffee) within 30 days of delivery.
• Non-returnable items include:
  • Coffee bags and single serve cups (due to food safety), unless there is a quality or damage issue on delivery
  • Gift cards or discount codes
  • Downloadable products or software
  • Some health and personal care items
  • Custom or discontinued items
• Condition: To qualify for a return, items must be unused, unopened, in the same condition as received, and in their original packaging.
• Partial orders or individual pieces: We do not accept returns on individual items or partial orders; this policy applies only to complete orders.
• Return authorization: Please do not send any returns without prior authorization. Contact us first via email at fractal-digital@pm.me with your order number and reason for return.

Refunds

• Once we receive and inspect your return, we will notify you via email about approval or rejection of the refund.
• Approved refunds will be processed to the original payment method within 7 business days.
• Shipping costs are non-refundable unless the return is due to our error (such as wrong or defective items). In approved cases, original shipping fees will be refunded.
• In certain situations, partial refunds may be granted for:
  • Items with obvious signs of use
  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery
• Sale items are not eligible for refunds.

Exchanges

• We replace items only if they are defective, damaged, or incorrect.
• If replacement is not possible, a refund will be issued at our discretion.
• Contact us promptly for exchange requests.

Gifts

• If the item was marked as a gift and shipped directly to you, you will receive store credit for the value of the return (if eligible).
• If the gift was sent to the gift giver, refunds will be issued to the purchaser.

Shipping Returns

• Please send returns to:
  ATTN RETURNS
  15646 S 70th Ct
  Orland Park, IL 60462
• Customers are responsible for paying return shipping costs unless the return is due to an error on our part. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of untracked packages.

Late or Missing Refunds

• If you haven’t received a refund after approval, please:
  1. Check your bank account again.
  2. Contact your credit card company; there may be processing delays.
  3. Contact your bank.
  4. If after these steps you still have not received your refund, get in touch with us.

Need Help?

For any questions about returns or refunds, please contact us at fractal-digital@pm.me or via our website’s contact page.